SALES POLICY

Effective Date: 30/05/2025
Website: https://datapriz.net/
Address: 3 Franklin Rd Glassboro, New Jersey
Phone: 0905 246 247
Email: contact@datapriz.com

At DATAPRIZ we are committed to delivering the highest quality imported fruits to our customers. Our mission is to provide fresh, safe, and delicious fruits from around the world with exceptional customer service. This Sales Policy outlines our terms for orders, payments, deliveries, returns, and support. By placing an order on our website, you agree to the following conditions.

1. Order Processing

Orders placed on our website are typically processed within 1–2 business days. All products are subject to availability. In the event that a product is out of stock or unavailable, we will notify you promptly and offer a suitable alternative or a full refund.

2. Accepted Payment Methods

To ensure convenience and flexibility, we accept the following secure payment options:

  • Credit/Debit Cards (Visa, MasterCard, American Express)

  • PayPal

  • Bank Transfers

All payments are processed through secure and encrypted payment gateways, protecting your personal and financial information at every step.

3. Pricing and Taxes

All prices on our website are listed in VND (₫) or your selected local currency, and include all applicable taxes. Shipping charges are calculated separately during checkout based on your delivery address and order weight.

4. Shipping and Delivery

We currently deliver within Vietnam and to select international locations. Estimated delivery times:

  • Domestic (Vietnam): 1–3 business days

  • International: 5–10 business days, depending on destination

Shipping costs will be calculated at checkout. Orders are shipped using reliable, temperature-controlled logistics providers to ensure freshness.

5. Returns and Exchanges

We strive to ensure complete satisfaction. If you’re not satisfied with your order, please review the following return policy:

  • Returns must be requested within 24 hours of delivery.

  • Products must remain unopened and in original condition.

  • Perishable items (fresh fruit) are non-refundable unless damaged or spoiled upon arrival.

  • To initiate a return, contact us at [your email] with your order number and issue description.

  • For approved claims, we offer a replacement or refund to your original payment method.

6. Damaged or Spoiled Items

If your order arrives damaged or the fruits are spoiled, please contact us within 24 hours of receiving the order. Include clear photos of the issue. We will assess and offer a refund or replacement, and cover return shipping for defective or damaged goods.

7. Promotions and Discounts

We occasionally offer promotions or discounts. All offers are subject to their own terms and are valid for a limited time only. Promotional offers cannot be combined unless explicitly stated.

8. Customer Support

Your satisfaction is our priority. If you have any concerns, please contact us at:

  • Phone: [your phone]

  • Email: [your email]

  • Operating Hours: Mon–Sat, 9:00 AM – 6:00 PM (GMT+7)

9. Policy Updates

We may update this Sales Policy from time to time to reflect changes in our business practices or legal requirements. All changes will be posted on this page with an updated effective date.