Refund and Return Policy – Datapriz

Effective Date: January 4, 2025

At Datapriz, we are committed to providing high-quality automotive accessories and ensuring that our customers have a positive shopping experience. If you are not fully satisfied with your purchase, we offer a clear and hassle-free return and refund process. Please read through our Refund and Return Policy below for all necessary details.

Returns

We want you to be completely happy with your purchase from Datapriz. If you are not satisfied with your item, we offer a 30-day return policy from the date of your purchase. To qualify for a return, items must be unused, undamaged, and in their original packaging.

Some items, such as custom or personalized products, may be excluded from returns, as specified in the product description. Please review the product details for specific return restrictions before making a purchase.

Conditions for Return:

  • The item must be returned within 30 days of the purchase date.
  • The item must be unused, unworn, and in its original condition.
  • The item must be in its original packaging, including all tags, accessories, and documentation.
  • Returns must be initiated through our customer service before sending the item back.

How to Return an Item:

  1. Contact Customer Service: Reach out to our customer service team at info@datapriz.net or call us at (812) 689-5731 within 30 days of your purchase. Provide your order number and specify the reason for the return.
  2. Return Authorization: Our team will verify your return request and provide you with a Return Authorization Number (RAN). This number must be included in the return package.
  3. Packaging and Shipping: Securely pack the item(s) to prevent damage during shipping. We recommend using a traceable shipping method to ensure your return reaches us. Return shipping costs are the responsibility of the customer unless the item is damaged or defective.
  4. Return Confirmation: Once we receive your returned product, we will inspect it to ensure it meets the conditions of our return policy. You will be notified by email once your return has been processed.

Refunds

We strive to process all refunds promptly and efficiently. The timeline for processing a refund depends on the condition of the returned item. Please see the following details regarding our refund process:

Refund Conditions:

  • Full Refund: If the returned item is in original, unused condition, we will issue a full refund to your original payment method, minus any applicable shipping charges.
  • Partial Refund: If the returned item shows signs of use or damage, we may issue a partial refund based on the product’s condition. This decision is made at our discretion, and you will be informed of the refund amount.
  • Processing Time: Refunds are typically processed within 7-10 business days from the date we receive your returned item. Please note that it may take a few additional days for the refund to appear on your bank account or credit card statement, depending on your payment provider.

Payment Methods for Refunds: Refunds will be issued to the original payment method used during the purchase. If the original payment method is no longer available, we will work with you to find an acceptable alternative.

Exchanges

In the event that you receive a defective or damaged product, we offer free exchanges. If you would like to exchange an item for a different color, size, or style, please contact our customer service team within 30 days of receiving your order. We will guide you through the exchange process, including return instructions for the original item and shipment of the replacement.

Exchanges for Defective or Damaged Products:

  1. Contact Us: If you receive a defective or damaged item, contact us immediately with a description of the issue and photos showing the damage.
  2. Return Process: After we receive your exchange request, we will provide you with a Return Authorization Number for the defective product and arrange for the exchange.
  3. Shipping of Replacement: We will ship the replacement product as soon as possible, and you will not be charged for shipping.

Non-Returnable Items

There are certain products that we cannot accept for return due to their nature. These include:

  • Custom-made or personalized items: Products that have been specially customized or personalized to your specifications are not eligible for returns.
  • Gift cards: Gift cards are non-returnable and non-refundable.
  • Clearance or final sale items: These items are clearly marked as “final sale” and cannot be returned or exchanged.

Damaged or Defective Products

If you receive a product that is damaged or defective, please notify us immediately by sending photos of the damage to info@datapriz.net or calling (812) 689-5731. In this case, we will offer you the option of a replacement or a full refund at no additional cost to you.

We take great care to ensure that all products are shipped securely and in perfect condition. If there is any issue with your order, we will take all necessary steps to resolve it promptly.

Shipping Costs

The cost of return shipping is generally the responsibility of the customer, unless:

  • The item is defective or damaged.
  • There was an error in processing your order.
  • You received an incorrect or faulty product.

We recommend that you return items using a trackable shipping service or purchase shipping insurance if the value of the item is greater than $75. We cannot guarantee that we will receive your returned item if it is not sent using a traceable method.

Contact Us

If you have any questions or need further assistance with your return, exchange, or refund request, please don’t hesitate to contact us:

We value your satisfaction and are committed to ensuring that your experience with Datapriz is as smooth and enjoyable as possible. Thank you for choosing us for your automotive accessory needs!